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Verification Policy

Verification Policy

April 12, 2021

How does it work when Gym Connex verifies your identity?

At Gym Connex, we’re always working on making our community as secure as possible for everyone. That’s why, before booking a stay or experience, or becoming a host, we may ask for a government-issued ID or have you confirm your legal name and add your address. This information helps us keep.

How it works when Gym Connex verifies identity

When you’re asked to confirm your identity, you’ll need to add either your legal name and address, or a photo of a government issued ID (driver’s licence, or passport).

You may have a few options for confirming your identity:

  • Take a photo of your ID using your phone
  • Take a photo using the camera on your computer or mobile device
  • Upload an existing photo of your ID
  • Add your legal first and last name
  • Add your address (this should match where you get banking documents or utility bills)

Completing this process isn’t an endorsement of any host or guest, a guarantee of someone’s identity, or an assurance that interacting with them will be safe. Always use your own best judgment, and follow our safety tips for guests and hosts. (Gym Connex Host and Guest Tips)

When you’ll be asked to confirm your identity

This may happen for a couple of reasons. For example, some hosts require their guests to complete identity verification in order to book their place or experience.

There are also times when Gym Connex will ask you to confirm your identity to help us make sure you’re really you.

But whatever the reason, your ID will never be shared with a host or anyone else who uses Gym Connex.

Types of ID

Depending on your location and what country you’re from, you may be able to add one of the following types of government-issued ID:

  • Driver’s licence
  • Passport

Your ID needs to be an official government-issued ID (not an ID for a school, library, gym, etc.) that includes a photo of you.

If you add a driver’s license, you’ll be asked for two photos—one of the front of the license and one of the back.

If you add a passport, make sure the photo includes the numbers located at the bottom of the page with your picture.

What gets shared with your host

If you’re asked for a government-issued ID, the following may be shared with your host:

  • The first name on your ID
  • Whether you’re over or under 25 years old
  • Whether your ID has been successfully added
  • Your profile photo and profile name

As a guest, the following will never be shared with your host or anyone else who uses Gym Connex:

  • The photo of your ID
  • Your address

Privacy

We take privacy seriously. The information you provide during the process of adding your government-issued ID is governed by our Privacy Policy and sent to us and our third-party databases using the same secure encryption that websites use to transmit credit card numbers. Our third-party databases handle this info according to our contracts with these third parties.

Storing and removing the photo of your ID

The storage of your government ID photo is governed by our Privacy Policy, which describes our efforts to protect your information.

We recommend not removing the photo of your ID. If you do, any upcoming reservations will be cancelled.

You can, however, remove the photo of your ID 90 days after you complete your most recent booking.

To remove the photo of your ID: contact us and we will work through the process with you.

Other ways identification info may be used

When you and other guests and hosts provide identification info it builds trust in the Gym Connex community. It also helps us keep Gym Connex secure, fight fraud, and more. There are a few ways that identification info may be used to do this.

First, here at Gym Connex, we may use your identification info to better protect all guests and hosts. The information helps us check that everyone is who they say they are—and therefore, we can do an even better job of keeping fraudulent individuals away from Gym Connex. We can also keep accounts more secure, and better determine that everyone who uses Gym Connex is over 18 years old.