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Host and Guest Safety Tips

Host and Guest Safety Tips

April 12, 2021

What are some safety tips for Hosts of fitness accommodations?

Being a host of a fitness accommodation comes with certain responsibilities. Here are some resources to help support you along the way.

Interact smartly

Always pay and communicate on Gym Connex. Use Gym Connex’s messaging system to get to know your guests and share expectations about the trip or your space.

Read profiles and reviews of your potential guests, and look for verified phone numbers, connected social networks, and references. If potential guests don’t have any profile verifications, you can ask them to complete some.

Trust your intuition: If you don’t feel right about a reservation, don’t accept it.

Fill out your house rules and house manual

Completing your Fitness Accommodation rules helps guests know what to expect. Include anything you’d like people to know before they book—for example, whether (or where) smoking is allowed, whether certain areas are off-limits, your wifi password, or if guests should take off their outside shoes before coming inside to your Fitness Accommodation.

House Rules:

Hosts share their Fitness Accommodation rules to set expectations with their guests, like limits on smoking, areas beyond the listing space that are off-limits, and permission to have visitors.

Rules appear on your listing page, and guests must review and agree to them before requesting a reservation.

Make sure you’re insured

It is strongly suggested to talk to your insurance provider about adding an extra layer of protection with your own renter and homeowner’s insurance.

Set requirements for your listing

You can require guests to complete certain verifications before they book, such as Verified ID.

Adding a security deposit to your listing can also help protect you in the event of an accident, like a broken mirror.

Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.

Why should I pay and communicate through Gym Connex directly?

Paying and communicating through Gym Connex helps ensure that you’re protected under our Terms of ServicePayments Terms of Service, cancellation and refund policies and other safeguards. It also makes it easy to find and reference important reservation details like a listing’s address, your itinerary, check-in details, and other useful information. We can’t provide these benefits if your reservation isn’t booked and paid for directly through Gym Connex.

Paying or communicating outside of Gym Connex also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

We may review, scan, or analyze your messages on the Gym Connex platform as set out in our Privacy Policy.

Suspicious messages

Never pay for your reservation outside of Gym Connex. If someone asks you to pay for a reservation outside our on-site payment system—or you think someone might be sending you links to a fake Gym Connex site—tell us about it by contacting us.

If you didn’t pay your Host through Gym Connex (for example, a wire or bank transfer), you may have paid for a fraudulent reservation. To get help, let us know immediately.

If you’re not sure, you can still contact us. 


What are some safety tips for guests of places to stay?

Search and book with confidence

Get exactly what you’re looking for by taking advantage of our many search filters, like price, home type, and amenities. Found a listing you like? Be sure to read the host’s profile and listing description thoroughly—paying special attention to the amenities, house rules, and the cancellation policy.

Read the ratings and reviews

Look through feedback from past guests to help find the right fit for you. You’ll find ratings on several quality dimensions, like cleanliness and accuracy, and detailed reviews with authentic feedback. Guests can only leave a review after they’ve stayed with that specific host, so you know the feedback you’re reading is based on someone having stayed there.

Review the safety features

When you book a place on Gym Connex, you should review information about whether or not the host has reported any safety measures they have taken to make the space secure for use.

Get your questions answered

Our secure messaging tool is a safe and easy way for you to ask a potential host any questions you have before you book. After booking, you can also message your host to coordinate check-in, ask additional questions, and keep in touch throughout your trip.

Always communicate and pay on Gym Connex

Keep yourself, your payment, and your personal information protected by staying on our secure platform throughout the entire process—from communication, to booking and payment. You should never be asked to wire money, provide credit card information, or otherwise pay a host directly. If you are, please report it to us immediately.

Do a safety check

Once you’ve arrived, make sure you know where all relevant emergency equipment and safety information is located. If you’re not sure where something like the first aid kit or fire extinguisher is, don’t hesitate to ask your host. It’s always better to be prepared.

Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.