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Frequently Asked Questions

Get the support, tools and information that you need. Start with our FAQ before submitting a support ticket.

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Gym Connex releases your funds 24-48 after you request a payout.

Most major credit cards and debit payments.

Visit our supplier Stripe on how to remove your payment method.

Booking Questions

24 hour requirement to cancel requests.

Contact your host directly through the message system.

See booking details through your profile.

See booking details through your profile.

Your account will be charged upon confirming the reservation.

Help on your reservations

A refund will be issued within 7 business days. (check stripe)

The resolution center is a dedicated team, assigned to your account in order to facilitate a timely resolution between the renter and host.

Contact your host directly through the message system.

You will receive a confirmation from your host to let you know if the spot you requested is available. Then payment will be accepted.

Still need help? Submit a ticket.

Support Ticket. If you still have questions, please fill out your details below and we’ll get back to you within 24hrs.

    Corporate Office

    119 Glenabbey Drive,
    Courtice, Ontario, L1E 2B7

    Direct Contact

    Phone: 905 809 9644
    Hours of operation:
    Monday – Friday 9am to 5pm

    Company Department

    To contact our team, please select one of the following: